Refund Policy
Last updated: August 2026 · Winrose Lifestyle (LaWI)
Overview
At LaWI, we want every seeker to have a positive experience. This policy explains when and how refunds are issued for advisory sessions booked through the platform. All refunds are processed by Winrose Lifestyle and credited to the original payment method.
Cancellation by Seeker
| Cancellation Timing | Refund Amount | Processing Time |
|---|---|---|
| More than 48 hours before session | 100% refund | 5–7 business days |
| 24–48 hours before session | 75% refund | 5–7 business days |
| Less than 24 hours before session | 50% refund | 5–7 business days |
| No-show (seeker does not attend) | No refund | — |
Cancellation by Advisor
If an advisor cancels a confirmed booking for any reason, the seeker will receive a 100% refund within 3–5 business days. LaWI will also offer the seeker the option to reschedule with the same advisor or book with an alternative advisor at no additional cost.
Multi-Session Packages
For bundle packages (Tier 3 — multi-session packages):
- Unused sessions in a package may be refunded on a pro-rata basis if the seeker requests cancellation within 30 days of purchase
- Sessions already completed are non-refundable
- Packages expired beyond 6 months from purchase are not eligible for refund
Monthly Retainer (Tier 4)
Monthly retainer arrangements may be cancelled with 15 days' written notice. The current month's retainer fee is non-refundable once the month has commenced. Future months will not be charged after the notice period.
Non-Refundable Situations
- Sessions where the seeker did not attend without prior cancellation
- Sessions completed in full where the seeker was dissatisfied with the advice given (advisory outcomes are not guaranteed)
- Requests made more than 30 days after the session date
- Accounts terminated for violation of our Terms of Service
How to Request a Refund
To request a refund:
- Log in to your account at My Bookings
- Locate the booking and select "Cancel Booking"
- Or email us at [email protected] with your booking reference number
Refunds are processed to the original payment method (credit/debit card or UPI). Bank processing times may vary. LaWI does not issue refunds in cash or to a different payment method.
GST on Refunds
GST charged on the original transaction will be refunded proportionally along with the session fee. A revised tax invoice or credit note will be issued where applicable under Indian GST regulations.
Contact
For refund queries: [email protected]
Winrose Lifestyle, India